Permanent Contract

Claims Manager M/F

Modified on 17/05/2023

Av. Miguel Bombarda 4 - Piso 9, 1049-079 Lisbon - Portugal
Insurance
2023-78631

Job description

The Claims Management area is part of Mudum's Customer Service Department and its mission is to achieve excellence in operational performance, based on efficient processes, promoting and coordinating structuring initiatives, implementing change management and contributing to the growth of the company's global business.
To reinforce our structure, we are looking for a Claims Manager.

What do we expect from you?
- Carrying out an integrated claims management: Claims process management, collaborating with all parties involved in order to resolve the claims process;
- Management of automobile, personal accident and multi-risk claims processes;
- Fitting the situations reported into the contracted guarantees;
- Decision making within the levels of autonomy;
- Telephone answering and documentation processing within the scope of the claims processes.

Starting date

02/05/2023

Position with management

No

Minimum level of study

High school / Secondary school / A levels / AS levels / IB

Training / Specialization

Minimum of 12th grade education;

Minimum of 2 to 3 years of professional experience in claims management;

Minimum experience level

0-2 years

Compétences recherchées

Customer focus and results orientation;
Collaborative spirit;
Ease of communication and good active listening skills;
Empathy when answering the phone.

IT tools

Knowledge of MS Office;

Languages

Portuguese and English (at least basic level)
Crédit Agricole Assurances, France's largest insurance group, unites together Crédit Agricole's insurance subsidiaries. The Group offers a range of savings, retirement, health, personal protection and property insurance products and services. They are distributed by the Crédit Agricole's banks in France and in nine other countries around the world by financial advisers and multi-line insurance agents. The Crédit AgricoleAssurances companies serve individuals, professionals, farmers and businesses. At the end of 2022, Crédit Agricole Assurances has 5,700 employees and Its premium income amounted to €35,3 billion. With more than 25 years of experience, Mudum Seguros ranks in the top 5 of the bancassurers in Portugal. Innovative and at the service of its partners, mainly the Novo Banco Group and more recently Credibom, its primary mission is to protect their individual customers and - since 2018 - professionals and small businesses from the hazards of life. It thus supports them on a daily basis in their needs to protect their health, their property, their projects and their family. Its 75 employees are united by strong values: customer orientation, the pursuit of excellence, individual initiative, honesty and integrity and team spirit. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.