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Notre ambition est d'être l'assureur Dommages préféré de nos clients. Pour cela, notre entité Pacifica est au service de nos banques partenaires et protège chaque client face aux aléas de la vie dans une démarche globale allant de la prévention à l’indemnisation. La Direction Commerciale et du Développement promeut nos stratégies et nos offres auprès des Caisses régionales de Crédit Agricole et LCL et développe leurs compétences en assurances.
La relation client dans le domaine des assurances vous anime ? Alors rejoignez une équipe dynamique et motivée au service des Caisses régionales du Crédit Agricole et de LCL !
Nous vous proposons de devenir l’interlocuteur privilégié de nos clients que sont les back-offices des banques partenaires.
Concrètement, de quoi s'agit-il sur le terrain ?
Vous participerez activement à leur satisfaction et assurerez ainsi un réel support de proximité.
Au-delà des actions d’assistance à distance, vous interviendrez sur un périmètre varié et enrichissant qui couvre les produits d’assurance et les process du marché des professionnels et des particuliers.
Vous aurez par conséquent l’opportunité de réaliser d’autres missions comme :
Former les structures de back-office des banques partenaires aux process PACIFICA.
Contribuer aux missions pédagogiques proposées auprès de nos clients. La mission étant de vérifier la bonne application des règles de gestion au sein de chaque structure.
Prendre en charge et traiter les réclamations écrites des clients.
Alors si vous avez à cœur d’assister nos clients par téléphone et email dans une ambiance conviviale, n’hésitez plus !
Votre profil est en adéquation avec les missions proposées ?
Nous serons très heureux de vous rencontrer pour un premier échange et ainsi répondre à toutes vos questions.
Vos avantages
- Un modèle managérial bienveillant favorisant la mise en responsabilité.
- Des opportunités professionnelles dans le Groupe Crédit Agricole.
- Télétravail : forfait de 82 jours à poser de façon flexible, soit 40 % d’un temps plein annuel.
- 32 CP + env 14 RTT.
- Rémunérations fixe et variable individuelle.
- Intéressement, participation et épargne salariale avec abondement.
- Avantages bancaires et du CSE, compte épargne temps.
- Mutuelle prise en charge à 76 %, forfait mobilité durable...
Crédit Agricole Assurances supports all its retail, professional, agricultural and business customers at every stage of their lives, through three business lines (Savings/Retirement, Personal Risk/Creditor/Collective Insurance, and General Insurance). We offer them a full range of products and services distributed by Crédit Agricole Regional Banks and LCL. Thanks to our bank insurance model, our expertise and the commitment of our 5,700 employees in France and in seven other countries, we have become France's leading insurer and Europe's leading bank insurer. Pacifica – our General Insurance company – is renowned for its ability to innovate and its high quality claims management. It protects its policyholders from the uncertainties of life by adopting a comprehensive approach to risk: prevention, protection and insurance. It has nearly 2,500 employees. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
This is a working method that has existed within Crédit Agricole Assurances for many years.
Numerous face-to-face and remote levers: learning from others, giving and receiving feedback, taking training courses (124,000 hours by 2023), enhancing experience, taking on new missions.
Sites in Paris, the French regions and 8 other countries: Ireland, Italy, Spain, Japan, Luxembourg, Portugal, Poland and Greece.
Upload your CV and cover letter in .doc, .docx, .pdf, .txt, .rtf, .odt, .html or .png format, weighing less than 2mo only.
Register or log in to your Crédit Agricole Recrutement account to fill in the application form, as well as your CV and track your applications.
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This action will be irreversible. You will not be able to apply to this offer