Type de contrat :
VIE Programme

VIE – IT Incident & Problem Management / SRE Support (H/F/D)

Modified on 04/03/2025

  • Lieu : München - Germany
  • Secteur : IT, Digital et Data
  • Numéro de l'offre : 2025-97371

Job description

The VIE contract in short:

According Business France's eligibility conditions, the Volontariat International en Entreprise (VIE) is an assignment in a French company operating overseas for professionals between the age of 18 and 28 who are European Economic Area nationals (EU + Norway, Iceland und Liechtenstein).

For further information about the eligibility conditions to this programme, we invite you to go to Business France website.

PLEASE NOTE: your application must be submitted in English to be considered by our non-French speaking teams.

 

The team and missions:

CACEIS offers a wide range of services and products. As we are constantly growing, we must guarantee and maintain services for existing clients and ensure that sufficient resources are available for new clients. All integrated processes must therefore meet the high standards of solidity and effectiveness.

CACEIS Bank, Germany Brach's IT department runs hundreds of applications linked together in different technologies (e.g. mainframe, Java, MS Access, SQL, Windows, Linux, etc.), which require a department to monitor their service and system reliability. Therefore, we manage and control all aspects of IT service management in IT Operations Management. In addition, we manage projects, support and advise on technology and infrastructure architectures in different environments to our other IT areas (Test and Release, Application Development and Maintenance, Architecture, General Secretariat) in Germany. The ITO-RUN team uses automation, observability and proactive incident management to improve system reliability, reduce downtime costs, and enhance operational efficiency to meet the high standards of the financial industry.

 

In this context, your main missions will be:

  • (Major-) Incident Management (Daily Business, Documentation, Process continues improvement, Coordination and orchestrating of Business-, IT- and Provider Meetings);
  • Problem Management (Root cause analysis, Documentation, follow-up, coordination of Meetings);
  • Support Site-Reliability-Engineering tasks (Real-time logging & monitoring, measure reliability, Automatize tasks, SLI/SLO improvements);
  • Measurement Indicator Management (Assess, Track, Follow-up, report the KPIs/SLIs/etc.);
  • Alignment with Change Management and Development Teams;
  • Handle 1st, 2nd & 3rd Level IT support;
  • Working in various projects as project support in IT Operation Management area;
  • Shift work mode (on weekdays in shifts between 7am and 7pm).

Complément

Benefits:
CACEIS Bank Germany Branch offers to its VIEs the following benefits:
Paid German courses
Home office allowance
Reduction on the Deutschland ticket
Access to a lot of gym clubs with reduced prices (EGYM Well Pass)
6 weeks of vacation per year
Flexible working hours
International work environment

  • Starting date
    01/06/2025
    Duration
    24
    Position with management
    No
    Minimum level of study
    Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent
    Training / Specialization
    Diploma in computer science, communications engineering, business administration, or comparable education.
    Minimum experience level
    0-2 years
    Skills needed
    • High moderation and coordination capabilities
    • Basic business knowledge in banking area
    • Fluent in English
    • Fundamental knowledge in IT frameworks, e.g. ITIL, Prince2, CoBit, Scrum
    Nice to have :
    • French and/or German language knowledge
    • Knowledge on COBOL/Mainframe/JavA/Operating Systems
    • Programming skills (e.g. Scripting, JAVA, COBOL, Python, etc.)
    Languages
    English: fluent ; French and German are a plus

  • CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

CACEIS

CACEIS

VIE – IT Incident & Problem Management / SRE Support (H/F/D)

Published the 04/03/2025

Type de contrat :
VIE Programme
  • München - Germany
  • IT, Digital et Data
  • 2025-97371

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