VIE Programme

V.I.E. Business Support m/w/d

Modified on 07/06/2024

  • Munich - Germany
  • IT, Digital et Data
  • 2024-90158

Job description

The VIE will be in charge of Business support for external clients and local final users. He will also coordinate topics with CE and Global teams in Paris to ensure the smooth resolution of all Jira tickets and issues raised by clients and local teams in Munich, by himself or with the help of experts from the HUB (Paris & Dublin).

He will handle the Jira dashboard of local entity and support with providing regular KPIs to local manager for a better view on current situation.

Provide assessment for current support process and training to local business teams if needed.

Tasks:

  • Provide first line support Amundi Wealth & Distribution- and Investment platform
  • Identify problem areas and resolve or escalate to Amundi Paris, if required
  • Provide system and incident management and control
  • Participate in local small application development if required
  • Support business user teams to implement business processes or system changes
  • Participate in the global rollout of applications (UAT, Go-live follow-up) and provide IT system unit testing
  • Provide end-user training if required
  • Provide business insight and technical expertise across the different sites and continuously look for opportunities for improvement within the team e.g. processes and procedures
  • Work and co-ordinate with other Amundi IT teams to resolve customer problems.
  • Document and optimize the support activity
  • Representation of Amundi Germany in technology committees
  • Project support
  • Preparation of market analyses

 

Complément

We have a number of client-related tasks, which include forming the interface between Asset Management and Technology and being the first point of contact for the SaaS technology platforms ALTO Investment and ALTO Wealth & Distribution offered by Amundi for our clients and for our internal colleagues. As an interface, we coordinate and communicate with our Tech Hubs in Paris and Dublin. The support of existing customers / users as well as the support of sales activities of our platforms, including preparation and follow-up, are also the responsibility of the department.

    • Starting date
    • 01/07/2024
    • Duration
    • 24
    • Position with management
    • No
    • Minimum level of study
    • Bachelor Degree / BSc Degree or equivalent
    • Training / Specialization
      • Specialized in Finance/ IT 
      • BAC +5

    • Minimum experience level
    • 0-2 years
    • Compétences recherchées
      • Attentive and good communication skills
      • High affinity with IT tools
      • Good base for understanding asset management universe
      • Efficient and fast learning capacity
      • Process-oriented way of thinking
    • IT tools
      • Intermediary level required
    • Languages
    • Very good English read/write (C1); French is a plus; German nice to have

  • Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape. Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3]. Amundi, a trusted partner, working every day in the interest of its clients and society [1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021 [2] Boston, Dublin, London, Milan, Paris and Tokyo [3] Amundi data including Lyxor as at 31/03/2022 By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

Amundi
Amundi
Amundi

Amundi

V.I.E. Business Support m/w/d

Published the 07/06/2024

VIE Programme
  • Munich - Germany
  • IT, Digital et Data
  • 2024-90158

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