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Modified on 06/03/2025
🏢 Intégré au sein d'un Centre de Relation Clients LCL, vous êtes au cœur de la relation client/banque dans un modèle digital en pleine transformation.
Au sein d'une agence en ligne, vous participez activement à la satisfaction client en assurant la continuité de service en soutien des agences, et au développement de LCL.
Vous êtes le tout premier contact de la clientèle LCL. Par téléphone, vous accueillez et conseillez les clients en répondant à leurs questions et en les aidant à réaliser leurs opérations courantes.
Dans le but de contribuer à la satisfaction globale du client dans sa relation avec LCL, dans le cadre de votre alternance, vous menez à bien les missions suivantes :
- Répondre aux demandes d'information, de consultation de comptes et de transaction,
- Proposer aux clients Particuliers et Professionnels les produits et services de l'offre par téléphone,
- Participer aux campagnes d'appels sortants,
- Organiser des rendez-vous pour le client avec son conseiller en agence.
Cette première expérience dans le secteur bancaire vous permettra de vous familiariser dans les meilleures conditions avec les produits et les services LCL.
✅ Une alternance réussie pourra déboucher sur une proposition de poste en CDI.
Tous nos postes sont ouverts aux personnes en situation de handicap.
LCL became part of the Crédit Agricole Group in 2003 and is now one of the largest retail banks in France. Through a network of 2,000 branches and corporate business centres, remote banking and private banking services, LCL supports six million retail and business customers. LCL is the bank used by one in three companies. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
LCL
Upload your CV and cover letter in .doc, .docx, .pdf, .txt, .rtf, .odt, .html or .png format, weighing less than 2mo only.
Register or log in to your Crédit Agricole Recrutement account to fill in the application form, as well as your CV and track your applications.
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