How would you describe the position of “job title”?
The first task of an agency director is to ensure that people (customers and staff) and property are protected.
The second task is to support staff to help them grow and enable commercial performance to progress, by steering the business while focusing on the satisfaction of our customers. I’m also a mentor to a work-study trainee, a role I take particularly seriously as I myself was a was a work-study trainee as part of my professional training.
Lastly, the director’s role is one of control and risk management within my agency (approval, verification and ongoing monitoring). The concepts of risk management and compliance are increasingly important in my daily work.
What are the peak periods of your job during the year?
My job is very seasonal. There are two vital periods during the year. First, the first quarter, which launches the commercial year and sets the commercial priorities for LCL. Apart from this commercial aspect, the start of the year is also the time for annual appraisals and professional interviews. Then, the last quarter, which is a quarter of commercial adjustment and is also a time of preparation for the new year. The annual appraisals and professional interviews are also prepared during this quarter.